Wallet Management

Wallet Address Configuration

The first step in wallet management is linking your external wallet address. This is the destination for all SOUL withdrawals. The platform validates the address format when you enter it, checking it against the expected pattern for supported networks. But format validation only confirms the address looks right — it doesn't confirm that you actually own the address or that it's the correct one. That responsibility is entirely yours.

When setting your wallet address:

• Copy-paste the address directly from your wallet application — never type it manually
• After pasting, verify the first six and last six characters against your source. Clipboard malware exists specifically to swap crypto addresses during paste operations
• Send a small test withdrawal after configuration. Confirm it arrives before sending larger amounts
• Store your wallet's recovery phrase securely before receiving any funds — the Seed Phrase Backup guide covers best practices

You can update your wallet address at any time, but changes trigger a 48-hour security cooldown before the new address becomes active for withdrawals. This delay protects you — if someone gains temporary access to your account and tries to change the withdrawal address, you have a window to catch it and revert.

Balance Overview

The wallet balance panel shows your SOUL holdings in real time, broken into actionable categories:

• Available for withdrawal: Cleared tokens ready to move to your external wallet. This is the number that matters when you initiate a withdrawal.
• Pending from gameplay: Recent session earnings in the validation queue. These typically finalize within hours. The pending state ensures that game results are verified before tokens become withdrawable.
• Pending from referrals: Referral bonuses waiting to clear. These follow the same validation cycle as gameplay earnings.
• Reserved (in withdrawal): Tokens currently in an active withdrawal pipeline. Once a withdrawal is submitted, the corresponding amount moves to this category until the transaction confirms on-chain.

The balance display updates in near real-time. If you've just completed a game session, you'll see the pending amount appear within minutes. The transition from pending to available happens automatically — no action required on your end.

Transaction History

Every token movement is recorded in the transaction log. Each entry includes a timestamp, transaction type, amount, source or destination, and current status. The log is searchable and filterable by date range, transaction type, and status.

Transaction types you'll see:

• Gameplay credit: SOUL earned from a game session. Tagged with the session type (Merge Cats, daily challenge, PvP).
• Referral bonus: Tokens credited from your referral network activity.
• Withdrawal: Tokens moved to your external wallet. Includes the destination address (partially masked for display) and blockchain transaction hash once broadcast.
• Fee deduction: Platform and network fees associated with withdrawals. Each fee is itemized separately.
• Event reward: Bonus tokens from seasonal events, promotions, or milestone achievements.

For completed withdrawals, clicking the transaction hash opens the block explorer view where you can independently verify the on-chain record. This is your audit trail — every token that enters or leaves your account is traceable.

Initiating a Withdrawal

The withdrawal button is accessible directly from the wallet panel. Before the system enables the button, it checks that all prerequisites are met: email verification, 2FA enabled, first-time cooldown passed, and available balance above the minimum threshold. If any requirement is unmet, the button displays a specific message explaining what's needed.

The complete withdrawal process — from clicking the button through confirmation, processing, and delivery — is covered in detail on the How to Withdraw SOUL page. That guide includes fee structure explanations, timing expectations, and troubleshooting for every common issue. The wallet panel is the starting point; the withdrawal guide is the comprehensive reference.

Security Practices for Wallet Management

Your wallet configuration is the most security-sensitive part of your CryptoSoul account. A few practices that experienced users treat as non-negotiable:

• Never share your external wallet's private key or seed phrase with anyone — CryptoSoul will never ask for it
• Enable login notifications so you're alerted if someone accesses your account from an unfamiliar device
• Review your wallet address periodically — confirm it still matches your intended destination, especially after long periods of inactivity
• If you suspect any unauthorized access, change your password and 2FA immediately, then contact support

The Wallet Safety guide goes deeper into hardware vs. software wallets, phishing defense, and the principles behind secure key management. If you're managing significant SOUL holdings, that guide is required reading.